Emergency IT Support

At Analytics Computers, emergency tech support means crisis mitigation and prevention 24/7. From the smallest complication to an aggressive malware attack, you can trust that your business is protected.

Clients who have a monthly service agreement need only pick up the phone to be transferred to the emergency queue where a technician will address the problem immediately. Among the services provided by our emergency tech support team are:

• Hard drive failure
• RAID failure
• Critical server outages
• Major security incidents
• Data recovery due to malware incident
• Network outages
• Internet outages
• Other critical IT infrastructure system outages

Our emergency tech support options extend far beyond the scope of our monthly service clients, however. Even if you are not a client of Analytics Computers, our tech support team can guide you through your time of crisis to find a timely and effective solution that gets your business back up and running with as little downtime as possible.

Our emergency tech support packages can be bundled three different ways, depending on the needs of the client. While we recommend a monthly service agreement as the most effective means of preventing crisis, that’s not always the ideal solution. Let’s discuss how you can leverage the expertise of our emergency tech support team.

Monthly Service Agreement

Whether you came to Analytics Computers for general IT support or guidance on a highly specific upgrade, nearly every ongoing contract we have includes onsite, remote, and emergency tech support.

There’s no additional cost for clients who have us handling their ongoing IT needs to use any of our support features, including after-hours emergency support.

Project-Based Support

If you don’t have a service agreement with the Analytics Computers team, don’t panic. When you find yourself facing a technology emergency, you, too, can simply give us a call.

We can schedule an emergency tech visit to help you resolve the problem in a timely fashion. Our technicians will come to your office, if the problem can’t be resolved remotely, to inspect the system and determine a course of action for resolution. All this can be done without a contract.

Project-to-Support Agreement

Oftentimes, after the first time a client has faced a tech emergency without any ongoing support in place, they do everything they can not to have that experience again.

Because we know how stressful it is to handle an outage or tech emergency anyways, much less without any tech support, we offer a project-to-support agreement where we will draw up a contract for ongoing support after mitigating the emergency. This saves you money on your emergency tech work and headache down the line because your systems are protected.