Onsite IT Support
Looking for Onsite IT Support? We can help with that.
Analytics Computers provides onsite IT support for companies in Denver, Colorado.
In most cases, IT problems can be resolved remotely. It’s remarkable how much Analytics Computers is able to quickly assess and solve from our Remote Help Desk environment.
Some issues do require onsite IT support services to resolve the problem. Things like hardware repair, installation issues, or instruction and training require a professional to be onsite at your office to get the job done.
Why Choose Analytics Computers for Your Onsite IT Support Services?
You might ask, “Couldn’t you just handle those task items remotely?” The answer is yes. We can resolve a lot of these problems through our Remote Help Desk and, often, we do.
The reason we offer such extensive onsite IT support services is because we want you and your team to feel like they have someone to rely on who can offer face-to-face expertise and dialogue if and when you have a question or concern about the IT solutions you have in place.
With Analytics Computers handling your onsite IT support, you can rest easy knowing that everything has been taken care of properly and you have a partner to communicate clearly when you have questions.
Individualized Onsite IT Support
We firmly believe that in any business relationship, establishing trust and providing maximum value calls for a certain level of face-to-face interaction. Each and every one of our client agreements includes onsite IT support provided by one or both of the technicians who are assigned to that client account.
These two technicians will become intimately familiar with your systems and priorities and handle all of your businesses needs, both remotely and onsite.
Our typical onsite support services focus 50% of the allotted service time on reactive task items that your users have logged as problematic.
Once these task items have been addressed and your systems are running the way you need them to be, your designated technician will spend the other half of their onsite time proactively documenting and checking your systems.
Our proactive, onsite IT support services are what makes Analytics Computers stand out. We help you identify and manage potential points of weakness before they become a problem that affects your business operations. This helps your business stay ahead of the curve and ahead of your competition.
In addition to this expert, onsite IT support, your technicians will visit with individual users on a rotating basis to offer coaching on fundamental issues and IT best practices, such as archiving, document storage, and network security.
Your Partner In IT Support Services
Your designated technicians will become a part of your team. On a quarterly basis, they will review your onsite support service arrangement to ensure that everything is working the way you need it to.
If adjustments need to be made because your company is growing or changing, we are happy to make changes so that the level of onsite support provided by Analytics Computers meets the requirements of your IT infrastructure.
Whether you are unhappy with your current IT support arrangement or you feel like it is time to take your IT support to the next level, Analytics Computers can help.
Contact us to learn more about how our onsite IT support services can minimize user downtime and maximize employee efficiency using the tools you’ve already invested in.
Why Work With Analytics Computers?
Proactive IT Management
Preventative IT Management
Reputable IT Management
Enterprise IT Management
What Our Customers Have to Say About Analytics Computers
Our firm uses Analytics for all of our computer needs. They are knowledgeable and they are there for us in any emergency. David Johnson is our “computer guy”. We have great respect for David. He speaks our language and knows how to help us even if we do not know how to describe the problem. David is (it seems) always available when we need him. He is always just a phone call or email away. Thank you Analytics for hiring such a great “computer guy”.
We are a small business without a traditional IT department. Analytics fills that gap for us. We have been with working Calvin and his crew for over 12 years now and continue to be impressed with the quality of their service! In recent years Analytics has developed a call-in Help Desk that allows for immediate resolution of issues as they arise. Greg comes to our office to provide periodically to deal with larger problems and do hands-on updates and “cleaning” of our computers. Can’t say enough about this company! Speedy, thorough, and very nice folks!
Analytics Computers and staff have always been a constant that we can depend on when our technology fails. Whether it’s our hybrid VOIP system to our sister company across town or a server that starts failing, they are there with patients and professional knowledge to work through the issue until it’s resolved. Thanks to Calvin and his entire professional staff for all your years of support.