Remote IT Support
Looking for Remote IT Support? We can help with that.
Analytics Computers provides remote IT support for companies in Denver, Colorado.
Any computer concern can feel like a crisis before IT experts gets involved. Given the growing complexity of IT, most users are ready to assume the worst when things look or act differently than they are used to in their IT space.
This is why we encourage our clients to contact our remote help desk as soon as there is a hint of trouble. We co-locate our team of troubleshooters in one office, so they can quickly collaborate and collectively diagnose problems and offer solutions.
They also remotely take care of many routine matters, such as setting up a new user or a new email account. We offer one of the most robust and reliable remote help desks in the Denver area so we can best serve our clients.
How Does the Remote Help Desk Work?
Our remote help desk is staffed with troubleshooters who serve as our “first-responders.” They will assess and address your IT-related problems by leveraging several types of remote access tools to connect to your network and work with any component that is “on” and accessible through the Internet.
Complications that can be quickly resolved will be. If they uncover more complex or time-consuming problems, the remote help desk team will escalate the problem to our onsite IT support team.
Your designated technicians will take over as they are familiar with your business. You can trust that regardless of the complexity of the problem, our remote help desk will have your IT systems up and running as they should be in no time.
Analytics Computers Is Your Partner For Remote IT Support
The Analytics Computers Remote Help Desk is located in our Denver office and is staffed 12 hours per day. Our techs are on-call to provide support after hours for critical timely issues.
Our technicians are highly trained and certified in areas such as Windows 10, Microsoft Office 365, Microsoft Exchange administration, and Windows Server 2016 administration. Our employees also participate in a progressive professional development program that includes rigorous pursuit of ongoing technical training and certification.
This not only makes them best suited to serve our clients but also allows them the opportunity to achieve their personal development goals.
What does all this experience and training mean for you as a client? It means that our remote help desk technicians can take care of a typical user request for things like desktop support, adding or changing users, resetting passwords, Microsoft Office issues, virus and malware issues, and problems with commonly-used applications in a timely and efficient manner.
Access to Analytics Computers Help Desk
Access to our remote help desk is included in every service agreement we have with our clients. It can be customized depending on your IT needs. Whether you want to have a set number of hours for a flat fee with the option to add additional access to the remote help desk on an hourly basis or you opt for our unlimited help desk arrangement that is priced based on the number of users, Analytics Computers has an IT support solution that will work for you.
To learn more about our service agreements and remote help desk capabilities, contact Analytics Computers today.
Why Work With Analytics Computers?
Proactive IT Management
Preventative IT Management
Reputable IT Management
Enterprise IT Management
What Our Customers Have to Say About Analytics Computers
Our firm uses Analytics for all of our computer needs. They are knowledgeable and they are there for us in any emergency. David Johnson is our “computer guy”. We have great respect for David. He speaks our language and knows how to help us even if we do not know how to describe the problem. David is (it seems) always available when we need him. He is always just a phone call or email away. Thank you Analytics for hiring such a great “computer guy”.
We are a small business without a traditional IT department. Analytics fills that gap for us. We have been with working Calvin and his crew for over 12 years now and continue to be impressed with the quality of their service! In recent years Analytics has developed a call-in Help Desk that allows for immediate resolution of issues as they arise. Greg comes to our office to provide periodically to deal with larger problems and do hands-on updates and “cleaning” of our computers. Can’t say enough about this company! Speedy, thorough, and very nice folks!
Analytics Computers and staff have always been a constant that we can depend on when our technology fails. Whether it’s our hybrid VOIP system to our sister company across town or a server that starts failing, they are there with patients and professional knowledge to work through the issue until it’s resolved. Thanks to Calvin and his entire professional staff for all your years of support.