Remote IT Support

Remote IT Support

Looking for Remote IT Support? We can help with that.

Analytics Computers provides remote IT support for companies in Denver, Colorado.

Any computer concern can feel like a crisis before IT experts gets involved. Given the growing complexity of IT, most users are ready to assume the worst when things look or act differently than they are used to in their IT space.

This is why we encourage our clients to contact our remote help desk as soon as there is a hint of trouble. We co-locate our team of troubleshooters in one office, so they can quickly collaborate and collectively diagnose problems and offer solutions.

They also remotely take care of many routine matters, such as setting up a new user or a new email account. We offer one of the most robust and reliable remote help desks in the Denver area so we can best serve our clients.

How Does the Remote Help Desk Work?

Our remote help desk is staffed with troubleshooters who serve as our “first-responders.” They will assess and address your IT-related problems by leveraging several types of remote access tools to connect to your network and work with any component that is “on” and accessible through the Internet.

Complications that can be quickly resolved will be. If they uncover more complex or time-consuming problems, the remote help desk team will escalate the problem to our onsite IT support team.

Your designated technicians will take over as they are familiar with your business. You can trust that regardless of the complexity of the problem, our remote help desk will have your IT systems up and running as they should be in no time.

Analytics Computers Is Your Partner For Remote IT Support

The Analytics Computers Remote Help Desk is located in our Denver office and is staffed 12 hours per day. Our techs are on-call to provide support after hours for critical timely issues.

Our technicians are highly trained and certified in areas such as Windows 10, Microsoft Office 365, Microsoft Exchange administration, and Windows Server 2016 administration. Our employees also participate in a progressive professional development program that includes rigorous pursuit of ongoing technical training and certification.

This not only makes them best suited to serve our clients but also allows them the opportunity to achieve their personal development goals.

What does all this experience and training mean for you as a client? It means that our remote help desk technicians can take care of a typical user request for things like desktop support, adding or changing users, resetting passwords, Microsoft Office issues, virus and malware issues, and problems with commonly-used applications in a timely and efficient manner.

remote IT support

Access to Analytics Computers Help Desk

Access to our remote help desk is included in every service agreement we have with our clients. It can be customized depending on your IT needs. Whether you want to have a set number of hours for a flat fee with the option to add additional access to the remote help desk on an hourly basis or you opt for our unlimited help desk arrangement that is priced based on the number of users, Analytics Computers has an IT support solution that will work for you.

To learn more about our service agreements and remote help desk capabilities, contact Analytics Computers today.

Why Work With Analytics Computers?

Proactive IT Management
We look ahead to make sure that you and your business is successful far into the future.
Preventative IT Management
Through realtime monitoring capabilities we are able to spot potential issues before they become a major problem.
We live and work here in the Denver area. We are here for your business whenever you need us and we understand that doesn't always mean during work hours
Professional Staff
We know that we are only as good as our people - we have a great and professional staff ready to serve you here at Analytics Computers.
Reputable IT Management
We have been in business for over 27 successful years in the Denver area. We are in business today because of the reputation that we have with our customers.
Enterprise IT Management
We offer a level of Enterprise IT support that few companies in Denver can match. Our clients rest easy because they know their data is always protected from ransomeware and data loss.

What Our Customers Have to Say About Analytics Computers