Medical IT Support Services

We firmly believe that in any business relationship, establishing trust and providing maximum value calls for a certain level of face-to-face interaction. Each and every one of our client agreements includes onsite IT support provided by one or both of the technicians who are assigned to that client account.

These two technicians will become intimately familiar with your systems and priorities and handle all of your businesses needs, both remotely and onsite.

Our typical onsite support services focus 50% of the allotted service time on reactive task items that your users have logged as problematic.

Once these task items have been addressed and your systems are running the way you need them to be, your designated technician will spend the other half of their onsite time proactively documenting and checking your systems.

Our proactive, onsite IT support services are what makes Analytics Computers stand out. We help you identify and manage potential points of weakness before they become a problem that affects your business operations.  This helps your business stay ahead of the curve and ahead of your competition.

In addition to this expert, onsite IT support, your technicians will visit with individual users on a rotating basis to offer coaching on fundamental issues and IT best practices, such as archiving, document storage, and network security.

We are up to date on the software that our medical business customers use on a daily basis.

Software such as: Clinical Conductor, BioClinica CTMS, BSI CTMS, RealTime-CTMS, Ennov CTMS, DatStat CTMS, CoreValue CTMS, MasterControl CTMS.

Contact us to learn more about how our medical IT support services can minimize user downtime and maximize employee efficiency using the tools you’ve already invested in.

Your designated technicians will become a part of your team. On a quarterly basis, they will review your onsite support service arrangement to ensure that everything is working the way you need it to.

If adjustments need to be made because your company is growing or changing, we are happy to make changes so that the level of onsite support provided by Analytics Computers meets the requirements of your IT infrastructure.

Whether you are unhappy with your current IT support arrangement or you feel like it is time to take your IT support to the next level, Analytics Computers can help.

Contact us to learn more about how our onsite IT support services can minimize user downtime and maximize employee efficiency using the tools you’ve already invested in.